Our commitment to your satisfaction begins the moment you place an order at NRS, and it doesn’t end until you retire your gear from old age and overuse. More than anything else, we want you to be happy with the products you buy from us, so we guarantee all NRS items for their useful life. If at any time you’re not satisfied with the performance of an NRS product, please return it to us for warranty assessment.
If your purchase was damaged in shipping or your order was incorrect, please call us immediately at 877.677.4327. Hold on to the original item and packaging.
Paddles, not saddles. If the gear you intend to return isn’t rafting, paddling, or boating gear and apparel (like, say, it’s Western or roping gear, or made from leather), you may be looking for another company’s return page instead of errantly sending it all the way to Idaho.
Welcome to the Hassle-Free Returns process. Submit your information below to send your item back to NRS, free of charge. Please carefully read through this list to see how we can best help you return your item. This service is only valid for US addresses.
Would you like to order a replacement item? Please order your replacement online at nrs.com or by calling 877-677-4327. You will be charged for your online order now, but once we receive your return we'll credit you for the original purchase price.
Log In & Begin Your Return »
(Recommended if you have an online account)
1638 South Blaine Street
Moscow, ID 83843
STAR Inflatables is a subsidiary of NRS, Inc.