Northwest River Supplies

Hassle-Free Returns

Hassle-Free Returns at NRS

Our commitment to your satisfaction begins the moment you place an order at NRS, and it doesn’t end until you retire your gear from old age and overuse. More than anything else, we want you to be happy with the products you buy from us, so we guarantee all NRS items for their useful life. If at any time you’re not satisfied with the performance of an NRS product, please return it to us for warranty assessment.

If your purchase was damaged in shipping or your order was incorrect, please call us immediately at 877.677.4327. Hold on to the original item and packaging.

Idaho Not Texas (Boats Not Goats)

Paddles, not saddles. If the gear you intend to return isn’t rafting, paddling, or boating gear and apparel (like, say, it’s Western or roping gear, or made from leather), you may be looking for another company’s return page instead of errantly sending it all the way to Idaho.

Welcome to the Hassle-Free Returns process. Submit your information below to send your item back to NRS, free of charge. Please carefully read through this list to see how we can best help you return your item. This service is only valid for US addresses.

Would you like to order a replacement item? Please order your replacement online at or by calling 877-677-4327. You will be charged for your online order now, but once we receive your return we'll credit you for the original purchase price.

If you are an NRS Outfitter or Distributor, please follow these steps. If you are a Pro customer, please follow these steps.

  • You cannot use this service to return a flammable item (including but not limited to: adhesives, glues and solvents) or CO2 cartridges.
  • For inflatable boats, call 877.677.4327 for instructions.
  • All returned items must be clean and dry.
  • Note: if you’re in Alaska or Hawaii, you cannot use this label for the return of any oversized items. Additionally, this service can take 2–4 weeks to reach us from these locations.
  • Affirm customers: please note that due to Affirm’s policies, NRS can only issue refunds if we receive and process your returned items within 120 days from the original date of purchase.

Log In & Begin Your Return »
(Recommended if you have an online account)

  1. Complete the NRS Returns Form
  2. Ship your return to NRS:

    NRS Returns
    1638 South Blaine Street
    Moscow, ID 83843

  3. Sorry, pre-paid shipping labels are not available for international returns. You are responsible for all shipping costs, duties and taxes.
  4. All returned items must be clean and dry.
  5. Please call 001-208-882-6704 or email us at with any additional questions or concerns.
  1. If you are an NRS Outfitter or Distributor, please fill out the Wholesale Returns Authorization Form.
  2. Pre-paid shipping labels are not available for wholesale customers.
  3. All returned items must be clean and dry.
  4. Call 800.243.1677 if you have questions.
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